Terms and Conditions
1. Introduction
Welcome to the Neurology and Pain website. These Terms and Conditions govern your access to and use of https://neurologyandpain.org/, including the website’s pages, informational materials, online features, contact forms, appointment-related information, and other digital services made available through the website.
In these Terms and Conditions, “Neurology and Pain,” “we,” “our,” and “us” refer to the organization responsible for operating this website. “You” and “your” refer to any person who visits, accesses, or uses the website.
This website is intended to provide general information about neurological health, pain management, healthcare services, and related practice information. It may also help visitors learn about available services and contact the practice. These Terms and Conditions establish the rules governing website use and explain important limitations concerning online health information, third-party resources, website availability, and our responsibilities.
By accessing or using this website, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree with them, please discontinue use of the website. These terms apply to website use only and do not replace separate agreements, consent forms, treatment arrangements, or other documents that may govern your relationship with a healthcare provider.
2. Purpose and Scope of the Website
Neurology and Pain provides website content for general informational and administrative purposes. Depending on the information made available on the website, visitors may learn about neurological conditions, pain-related concerns, diagnostic services, treatment approaches, healthcare professionals, practice locations, and appointment procedures.
We aim to present information that is useful, relevant, and understandable. However, the website may not describe every service, clinical consideration, treatment option, eligibility requirement, or circumstance that could apply to an individual patient. Service availability may depend on clinical assessment, provider availability, referral requirements, insurance arrangements, and other factors.
The website does not necessarily provide a complete description of the practice’s clinical protocols or the full range of services available at each location. If you require clarification about a service, appointment, referral, or administrative requirement, contact the practice directly using its current published contact details.
We reserve the right to modify, remove, restrict, or discontinue website content and features at any time, subject to applicable law.
3. Website Information Is Not Medical Advice
Information published on this website is provided for general educational purposes. It is not intended to constitute medical advice, a professional diagnosis, a personalized treatment recommendation, or a substitute for an in-person or otherwise appropriate consultation with a qualified healthcare professional.
Neurological conditions and chronic or acute pain can involve complex symptoms, multiple contributing factors, and different treatment considerations. Information that is appropriate for one person may not be appropriate for another. A website article, service description, symptom explanation, or treatment overview cannot account for your complete medical history, examination findings, medications, allergies, diagnostic results, or individual risk factors.
Do not use website content as the sole basis for diagnosing a condition, changing a medication, beginning or stopping treatment, delaying medical attention, or deciding that professional assessment is unnecessary. Always discuss personal medical concerns with a qualified healthcare professional who can evaluate your circumstances.
If you believe you may be experiencing a medical emergency, call 911 or your local emergency number immediately. Do not rely on this website, an online form, email, or a website message for emergency assistance.
4. No Doctor-Patient Relationship Created by Website Use
Viewing this website, reading its content, sending a general enquiry, or submitting information through an online contact form does not, by itself, establish a doctor-patient relationship with Neurology and Pain or any individual healthcare professional associated with the practice.
A clinical relationship is established only through the appropriate professional and administrative processes, as applicable to the circumstances and relevant law. These processes may include appointment arrangements, review of relevant medical information, clinical assessment, informed consent, and acceptance of care by the treating provider.
Submitting a message through the website does not guarantee that a healthcare professional will review it within a particular timeframe or provide individualized medical advice in response. Website communications should not be treated as a substitute for a scheduled appointment, an established clinical communication channel, or emergency care.
5. Accuracy, Currency, and Completeness of Content
We make reasonable efforts to maintain useful and accurate website information. Nevertheless, medical knowledge, clinical guidelines, available services, provider schedules, administrative processes, and healthcare requirements may change over time.
We do not represent or warrant that every item of website content will always be current, complete, error-free, or suitable for every purpose. Information may occasionally contain omissions, typographical errors, outdated details, or technical inaccuracies. Content may also be updated without prior notice.
Any descriptions of symptoms, conditions, investigations, procedures, or treatment approaches are general explanations rather than assurances that a particular service is appropriate or available for every visitor. Where a clinical decision is involved, the treating healthcare professional’s assessment and the applicable clinical circumstances take precedence over general website information.
If you identify information that appears inaccurate or have questions about a service description, please contact the practice so that the matter can be reviewed.
6. Medical Services and Treatment Outcomes
Information about neurological care, pain management, diagnostic assessments, medications, procedures, or other clinical services is not a guarantee that a particular service will be recommended, offered, or successful in an individual case.
Treatment decisions depend on clinical findings, medical history, patient preferences, risks, expected benefits, available evidence, and the professional judgement of the treating healthcare provider. Different patients may respond differently to the same treatment, and some conditions may require ongoing management rather than complete resolution.
Any discussion of potential benefits, treatment options, or expected outcomes should be understood as general information unless a qualified provider has assessed your individual circumstances. No statement on this website should be interpreted as a promise of a particular clinical result.
Patients should discuss the potential benefits, limitations, alternatives, risks, and follow-up requirements of any proposed treatment directly with their healthcare professional.
7. Appointments, Enquiries, and Online Forms
The website may provide contact forms, appointment enquiry features, or links to external scheduling systems. These features are intended to facilitate communication and administrative requests where available.
Submitting an appointment enquiry does not necessarily confirm an appointment. An appointment should be considered confirmed only when the practice or its authorized scheduling system provides an appropriate confirmation.
Appointment availability, provider schedules, referral requirements, and other administrative conditions may affect whether a requested appointment can be arranged.
You are responsible for providing accurate contact information and checking any confirmation or follow-up communication sent by the practice. If your telephone number, email address, or other relevant details change, please update them through an appropriate practice communication channel.
Do not use a general website form to communicate urgent symptoms or time-sensitive clinical information. Unless a particular form expressly states otherwise, it should not be treated as a secure patient portal or as an approved channel for transmitting detailed medical records, sensitive health information, or emergency messages.
Separate practice policies, appointment instructions, consent documents, and financial arrangements may apply to booked services. Where applicable, those documents govern the relevant clinical or administrative relationship in addition to these website terms.
8. Your Responsibilities as a Website User
You agree to use this website lawfully, responsibly, and in a manner that does not compromise its security, availability, integrity, or intended operation.
You must not use the website to engage in unlawful activity, impersonate another person, submit deliberately misleading information, infringe intellectual property rights, distribute harmful software, attempt unauthorized access, or interfere with the website or its supporting systems.
You must not attempt to bypass access controls, probe or exploit website vulnerabilities without authorization, disrupt the website through automated requests, or collect personal information about other users without a lawful basis.
If the website permits comments, reviews, messages, or other submissions, you must ensure that your contributions are lawful, relevant, and respectful. Do not submit another person’s confidential information, defamatory material, threats, malicious code, or content that infringes another person’s rights.
We may take reasonable steps to investigate suspected misuse, protect the website and its users, restrict access, remove unlawful or inappropriate material where applicable, and refer suspected unlawful conduct to the relevant authorities.
9. Intellectual Property Rights
Unless otherwise indicated, the website and its content, including text, graphics, photographs, illustrations, logos, design elements, page layouts, videos, downloadable materials, and other original materials, are owned by or licensed to Neurology and Pain or the relevant rights holder. These materials may be protected by copyright, trademark, and other intellectual property laws.
You may access and view website content for your personal, non-commercial, informational use. This limited permission does not transfer ownership of any intellectual property to you.
Unless permitted by law or authorized in writing by the applicable rights holder, you must not reproduce, republish, modify, distribute, publicly display, commercially exploit, create derivative works from, or otherwise use protected website content beyond the permitted scope of personal access. You must not remove copyright notices, ownership statements, or other proprietary markings from materials you are permitted to download.
The names, logos, marks, and branding displayed on the website must not be used in a manner that suggests an affiliation, endorsement, or authorization that does not exist. Third-party names and marks remain the property of their respective owners.
Requests for permission to reproduce website materials should be directed to the practice.
10. Third-Party Websites, Tools, and Services
This website may contain links to external websites, healthcare resources, maps, scheduling platforms, patient portals, social media services, payment providers, or other third-party tools. These resources may be provided for convenience or to help visitors access additional information.
Unless expressly stated otherwise, we do not own or control external websites and cannot guarantee the accuracy, security, availability, privacy practices, or suitability of their content or services. A link does not necessarily mean that Neurology and Pain endorses the third party, its statements, products, services, or clinical recommendations.
When you leave this website or use a third-party service, the third party’s terms, privacy notices, and security practices may apply. You should review those documents before submitting information or completing a transaction.
We are not responsible for third-party content or services to the extent permitted by applicable law.
This provision does not exclude any responsibility that cannot lawfully be excluded.
11. Electronic Communications and Text Messages
If you contact the practice electronically, you acknowledge that electronic communication may involve risks, including misdirected messages, delays, interception, unauthorized access, or delivery failures.
Standard email and ordinary text messaging may not provide the same safeguards as a properly configured patient portal or other approved secure communication system.
Please use the communication methods recommended by the practice for sensitive medical matters. Avoid including detailed medical information, Social Security numbers, payment card details, or other highly sensitive information in an ordinary website enquiry unless the practice has expressly provided an appropriate secure method.
If the practice offers appointment reminders or text message communications, any separate consent, messaging terms, carrier conditions, or opt-out instructions presented during enrolment may also apply. Message delivery and timing may depend on your mobile provider, device, and network availability.
Electronic communications should never be used for emergencies.
12. Privacy and Protection of Information
Your use of the website is also subject to the applicable Privacy Policy, which explains how information may be collected, used, stored, and disclosed through online interactions.
Information submitted through a website contact form is not necessarily handled in the same way as information collected during clinical care. Medical records and protected health information may be subject to separate legal requirements and a formal Notice of Privacy Practices. Please review the relevant privacy documentation before submitting sensitive information.
Although we take reasonable measures to protect information and maintain website security, no online system or method of electronic transmission can be guaranteed to be completely secure. You should exercise appropriate caution when communicating over the internet.
Nothing in these Terms and Conditions is intended to waive or limit any privacy right or obligation that applies under relevant law.
13. Website Availability and Technical Limitations
We endeavour to keep the website accessible, but uninterrupted availability cannot be guaranteed. Access may occasionally be affected by maintenance, software updates, hosting interruptions, telecommunications failures, cybersecurity incidents, third-party service outages, or circumstances outside our reasonable control.
We may suspend or restrict all or part of the website where necessary for maintenance, security, operational requirements, or other legitimate purposes. We may also change the website’s structure, content, features, or technical requirements without prior notice.
You are responsible for using suitable devices, software, and security measures when accessing the website. You should maintain appropriate protection against malicious software and keep relevant systems updated.
To the extent permitted by applicable law, we are not responsible for losses arising solely from temporary website unavailability, technical interruptions, or incompatibility with a particular device or system. This provision does not exclude liability that cannot legally be excluded.
14. Disclaimer of Warranties
The website and its content are provided on an “as available” basis for general informational purposes. To the fullest extent permitted by applicable law, we do not make warranties that the website will always be uninterrupted, error-free, secure, compatible with every device, or free of harmful components.
We do not warrant that website content will meet every visitor’s needs or that information obtained through the website will produce a particular outcome. Visitors remain responsible for evaluating the relevance of general information and obtaining appropriate professional advice where necessary.
Nothing in this section excludes or limits a warranty, right, or remedy that applicable law prohibits us from excluding or limiting.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Neurology and Pain will not be liable for indirect, incidental, consequential, special, or punitive losses arising from or connected with the use of, inability to access, or reliance on this website or its general content.
This limitation may include losses associated with temporary service interruption, reliance on outdated information, third-party websites, device incompatibility, or unauthorized access arising from circumstances beyond our reasonable control.
Nothing in these Terms and Conditions is intended to exclude or limit liability for fraud, wilful misconduct, gross negligence where exclusion is prohibited, clinical negligence where applicable law does not permit exclusion, or any other liability that cannot lawfully be excluded or restricted.
These website terms do not replace or reduce a patient’s rights under applicable healthcare, consumer protection, privacy, or other mandatory laws. Any dispute relating to the provision of clinical care must be assessed in accordance with the applicable professional, contractual, and legal framework.
16. Indemnification
To the extent permitted by applicable law, you may be responsible for losses, claims, liabilities, and reasonable costs arising directly from your unlawful use of the website, your material breach of these Terms and Conditions, or your infringement of another person’s rights.
This provision does not require you to indemnify Neurology and Pain for matters caused by our own conduct where such an obligation would be unlawful, and it does not limit any non-waivable rights you may have under applicable law.
17. Suspension or Restriction of Access
We may suspend, restrict, or terminate access to website features where we reasonably believe that a user has breached these Terms and Conditions, threatened the security or operation of the website, engaged in unlawful conduct, or created a risk to other users or our systems.
Where appropriate, we may preserve relevant records and cooperate with lawful requests from regulatory bodies, law enforcement agencies, or other authorized entities.
Suspension of website access does not automatically affect a patient’s entitlement to receive clinical care or exercise rights under applicable law. Any clinical relationship or appointment arrangement will be addressed separately under the relevant practice procedures and legal obligations.
18. Changes to These Terms and Conditions
We may revise these Terms and Conditions to reflect changes in website functionality, services, business operations, security requirements, or applicable law. When we make changes, we may update the Effective Date shown at the beginning of this page.
The revised terms will apply from the date they are posted unless a different effective date is specified or applicable law requires another approach. We encourage visitors to review this page periodically.
Continued use of the website after revised terms become effective may constitute acceptance of the updated terms to the extent recognized by applicable law. If you do not agree with a material change, you should discontinue use of the website.
19. Governing Law and Jurisdiction
These Terms and Conditions are subject to the laws applicable in the jurisdiction where the responsible Neurology and Pain entity operates, together with any applicable federal laws of the United States. Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law.
The practice must confirm and insert the appropriate state and jurisdiction before publication. Nothing in this section is intended to override mandatory legal protections or restrict a person’s right to bring a claim in a forum where applicable law requires or permits it.
20. Severability and Waiver
If a court or other competent authority determines that any provision of these Terms and Conditions is invalid or unenforceable, that provision will be limited or interpreted to the minimum extent necessary to make it enforceable where legally possible. The remaining provisions will continue in effect.
If we do not immediately enforce a provision or exercise a right under these Terms and Conditions, that does not constitute a permanent waiver of that provision or right. A waiver will be effective only to the extent legally recognized.
21. Entire Agreement
These Terms and Conditions govern your general use of this website. They should be read alongside the applicable Privacy Policy and any separate terms, notices, consents, or agreements that govern particular online services or clinical relationships.
Where separate patient-care documents or service-specific terms apply, they govern their relevant subject matter to the extent permitted by law. Nothing in these website terms is intended to replace informed consent, a formal Notice of Privacy Practices, or other documents required for healthcare services.
22. Contact Information
If you have questions about these Terms and Conditions, website content, or website access, please contact Neurology and Pain using the current contact information published on the official website.
Practice Name: Neurology & Pain Management Center
Website: https://neurologyandpain.org/
Mailing Address: 350 Pine State St. Lillington NC 27546
Telephone: (910) 893 – 9700
